A sauna heater arrives by parcel carrier; a 681-lb sauna arrives by freight truck. Here's exactly what happens for each, what it costs, and what to do at the door.
Heaters, stones & smaller items — parcel shipping (FREE)
- Sauna heaters, controls, stone sets and accessories ship free by UPS or FedEx ground — no freight truck, no appointment. Typical transit: 3–5 business days after your pre-ship call.
- Heavier heaters and multi-box orders may arrive as several parcels, sometimes on different days — your tracking shows every box.
- Open and inspect every box within 48 hours of delivery, even if your electrician isn't coming for weeks — that's the window for a no-cost damage claim (see Returns).
Saunas & cold plunges — choose your freight delivery level
- Curbside Freight — FREE (every order, lower 48): liftgate truck lowers pallets to your curb or driveway. You move boxes inside — bring a helper. The carrier calls to schedule a 4-hour window.
- Threshold Delivery — +$149: into your garage or first dry, secure room. Same inspection protocol, none of the heavy lifting.
- White-Glove + Assembly — +$399: two techs place, assemble and test your unit, then haul away packaging. Electrical hookup by your licensed electrician.
The pre-ship call comes first
Every order gets a sizing and logistics confirmation call before anything ships — we schedule it within 1–2 business days of your order. Nothing leaves the warehouse until we've confirmed your room, electrical and delivery access, so the fastest way to your delivery is answering that call (or just booking it from your order confirmation email).
Lead times
- In-stock models: ship in 5–7 business days after your pre-ship call, tracking within 48 hours of pickup
- Custom / made-to-order: 3–5 weeks, build-slot confirmation within 3 days
- Alaska, Hawaii & international: by quote — honest numbers before you pay, not after
The 5-step freight protocol (read before delivery day)
- Schedule. The carrier calls 24–48h ahead. An adult must be present.
- Count the pieces. Confirm the piece count on the delivery receipt before the truck leaves.
- Inspect BEFORE signing. The driver must wait while you inspect — that's carrier policy, don't be rushed.
- Note any damage on the receipt. Even a scuffed box: write it down, photograph it. A clean signature legally means "arrived perfect."
- Report within 48 hours. Send photos to us. Noted damage = free replacement panels or a replacement unit. We file the freight claim — not you.
Every shipment carries full-value freight insurance. This protocol isn't fine print to trap you — it's what makes the insurance pay out fast.