No image-only warranty scans, no 404s, no "10-year" badges that turn out to be 7. One number per brand, the same everywhere on this site.
- Signature Series: 7-year structural · 1-year electronics & heater components. Registered at purchase — nothing to mail in.
- Aldergrove: limited lifetime room shell · 5-year wood · 1-year electrical.
- Stillwater: 5-year structural · 2-year components.
- Glacier Pro: 5-year tub · 2-year chiller.
- Lumen Series: 3-year panels, including in-sauna heat-rated models.
- PulseWell: 3-year mats and controllers.
How a claim works — 3 steps, one phone number
- Call or email us with photos and your order number. Not the manufacturer, not a portal — us.
- We file with the brand the same day. As the dealer of record, our claims skip the "prove you bought it from a real dealer" step that stalls gray-market buyers indefinitely.
- Parts ship to your door. Typical turnaround 5–10 business days. If a repair needs hands, we arrange a local tech.